You are here:
Innovative approaches to the quality management of information services
V. N. Markova
Bibliosfera. – 2013. – N 4. – P. 49-52
The changes in the state and social and economic sphere influencing the essence of library as social institute – mutual relations between libraries and society are considered. Main innovative approaches to quality manage-ment of information services, corresponding to modern tasks and functions of library activities are characte¬rized. Application of the approaches described in practice will allow managing the quality of library services more effectively.
Key words: measurement of work indicators, effectiveness of work, quality, innovative approaches, resources,
a product, a library service.